Frequently Asked Questions

This FAQ covers the use and access of the Law Journal Press Online Library. Questions about ebooks/EPUB format? Click here.
Overview
Product
Access & Navigation
Search
My Account
Group Accounts
eBooks
Law Journal Press Online Library
Browser Requirements
Support
1. Overview
Q1: What is the Online Library?

The Online Library is an intuitive online version of the authoritative content you’ve come to expect from Law Journal Press and National Underwriter.

The Online Library provides easy access to dependable information and easy-to-use tools to organize and annotate your research in digital editions. The Online Library bookshelf helps you manage and navigate any title you own in online or in eBook format. All online titles offer fully searchable text and indexes.

When you own more than one title, you can perform your online searches across multiple titles. As you're reading online, you can create folders, save searches, annotate, highlight, and bookmark information using customization features unique to the Online Library. Useful in conjunction with print editions, the Online Library is an innovative, dynamic platform for online research.

Please see our Quickstart Guides to get started today: Law Journal Press Online Library or NU Online Library .

Q2: What is the difference between the Law Journal Press Online Library and the National Underwriter Online Library?

The Law Journal Press Online Library is your home for digital versions of your trusted Law Journal Press professional and legal resources. Law Journal Press, a division of ALM Media, LLC, offers titles in over 30 practice areas and 9 specific regions, written by authors who are among the nation’s most highly regarded members of the profession.

The National Underwriter Online Library is your home for digital versions of your trusted National Underwriter resources. National Underwriter, a division of ALM Media, LLC, has been the first in line with the targeted tax, insurance, and financial planning information you need to make critical business decisions and best advise clients. Boasting nearly a century of expert experience, our reputable editors are dedicated to putting accurate and relevant information right at your fingertips.

Q3: How do I get started on the NU Online Library?

To get started on the NU Online Library, you must first purchase the eBook + Online option on our e-commerce site, NU Resource Center. Once you complete your eBook + Online purchase, the book will automatically be added to 'My Bookshelf' on the NU Online Library. Simply log in to the NU Online Library with your existing NU Resource Center username and password.

Q4: What’s New in the Online Library?
  • Organize and edit bookmarks, highlights and notes in one place
  • Print chapters and selected sections
  • Export chapters and selected sections as Word documents, PDFs, Plain text or rich text document
  • Browse titles from both the Law Journal Press Online Library and/or National Underwriter Online Library
  • Improved search capabilities: Use the ‘Advanced Search; to search by category, topic, state and more to find exactly what you’re looking for
  • My Wishlist lets you save books you may wish to purchase later. To add a book, click the Add to Wishlist link. To view your Wishlist, click My Wishlist at the top of any page.
  • Save specific searches to help you easily find topics you frequently search for. Simply click the Save this Search button from any search results page to store a search for future use.
2. Product
Q1: What is the ‘My Bookshelf’ tab and how do I use it?

The My Bookshelf tab is your personal homepage, providing one-click access to any digital books you own.

  • To access a book on My Bookshelf, click on the book title or book cover. This opens the book to the title page. From there, navigate using the Table of Contents on the left panel.
  • New titles are added to My Bookshelf automatically once purchased from LawCatalog.com or NationalUnderwriter.com, our e-commerce websites.
  • Books are organized alphabetically by title, with author, relevant topic, and release date also listed.
Q2: What is the ‘My Activities’ tab and how do I use it?

The My Activities tab displays all the collections from your research. You will find all of your bookmarks, highlights, notes, and folders you’ve created that are associated with the book.

  • To bookmark a selection, click the Bookmark icon at the top of the reading window.
  • To highlight a selection, click the Pencil icon, pick a color (green, yellow, pink or blue), add to a folder (optional), and select Save.
  • To take notes, select the Notepad icon, type notes into the box, add to a folder (optional), and click Save.
  • Folders allow you to save and organize highlights, notes, and bookmarks associated with specific books or topics in one place.
Q3: How do I edit my bookmarks, highlights, notes and folders in ‘My Activities’?

To view, edit, or delete bookmarks:

  • All your bookmarks will be listed on the Bookmarks tab.
  • To delete a bookmark, click Edit and then click the Delete Bookmark button.
  • To add a bookmark to a new folder, click Edit, enter a folder name, click Create and then Save or select from a pre-existing folder. The information is now stored and organized in that folder. The new folder with the highlighted content will appear in the Folders section.

To view, edit, or delete highlights:

  • All your highlighted passages will be listed on the Highlights tab.
  • To edit a highlight’s color, click Edit to change the color and click Save.
  • To delete a highlighted passage, click Edit and then click the Delete Highlight button.
  • To add the highlighted passage to a folder, click Edit, enter a folder name, click Create and then Save or select from a pre-existing folder. The information is now stored and organized in that folder. The new folder with the highlighted content will appear in the Folders section.

To view, edit, or delete notes:

  • All your notes will be listed on the Notes tab.
  • To edit a note, click Edit to make any necessary changes in the notes box and click Save.
  • To delete a note, click Edit and then click the Delete Note button.
  • To add a note to a new folder, click Edit, enter a folder name, click Create and then Save or select from a pre-existing folder. The information is now stored and organized in that folder. The new folder with the highlighted content will appear in the Folders section.

To view, edit, or delete folders:

  • All your folders will be listed on the Folders tab.
  • To edit a folder name, click ... to make folder name changes.
  • To delete a folder, click ... and then click the Delete button.
Q4: How do I edit my bookmarks, highlights, notes and folders in ‘My Bookshelf’?

Go to My Bookshelf, and select a book by clicking on the book title or book cover. Using the navigation panel on the left side, you can choose to view your bookmarks, highlights, notes and folders.

  • Bookmarks - By clicking on the Bookmarks tab, a window pane shows all your bookmarked selections. Click on any bookmark to navigate to the bookmarked place in the book. To remove the bookmarked section, click on the Bookmark icon.
  • Highlights - By clicking on the Highlights tab, a window pane shows all your highlighted selections. Click on any highlight to navigate to the highlighted place in the book. Click the pencil tool to change the highlight color.
  • Notes - By clicking on the Notes tab, a window pane shows all your notes. Click on any note to navigate to where the note was placed in the book.
  • Folders - By clicking on the Folders tab, a window pane shows all folders that you have created. Click on any folder to view the bookmarks, highlights and notes saved to that folder.
Q5: What is the ‘My eBooks’ tab and how do I use it?

The My eBooks section is a listing of the books available to you in .epub format. From this tab, you can access the most up-to-date versions of your eBooks, which can also be downloaded.

Click here for more FAQs related to eBooks.

Q6: What is ‘My Wishlist’ and how do I use it?

My Wishlist lets you save books you may wish to purchase. To add a book, click the Add to Wishlist link. To view your Wishlist, click My Wishlist at the top of any page.

Q7: What is ‘My Saved Searches’ and how do I use it?

The Online Library allows you to save specific searches to help you easily find topics you frequently search for. Simply click the Save this Search button from any search results page to store a search for future use. To rerun that search at any time, click My Saved Searches, which is listed below the search box at the top of all site pages.

Q8: What is the ‘Browse All Titles’ tab and how do I use it?

This is a catalog listing of all available books in the Online Library. If you select a book that is not already in your bookshelf, you will be directed to an e-commerce product page for purchase.

Q9: How do I export a selection?

To Export a section of your book, click the Export icon at the top of the reading window, check the specific section(s) that you want to export, and select your desired format: DOC, PDF, RTF or TXT.

Q10: How do I print a selection?

To Print a selection, click the Print icon at the top of the reading window. You then have the choice to Print Current Section, Print Multiple Sections or Print Selected Text. In order to Print Selected Text, use your mouse to highlight the paragraph(s) you wish to print and select Print Selected Text from the Print menu.

3. Access & Navigation
Q1: How do I find a book I want to purchase?
  • Using the Search bar at the top of the page; type in the title, author, keyword or ISBN and click Search. Click Advanced Search to perform more detailed searches.
  • You can also click the Browse All Titles tab to see all books available for purchase for the Online Library.
Q2: How do I access my digital books on the Online Library?
  • If you purchased your digital books through LawCatalog.com , our e-commerce site, simply log in to the Online Library with your existing LawCatalog.com username and password.
  • If you purchased your Law Journal Press digital books through a representative (i.e. by phone or invoice) or have a standing order subscription, you should have received a promotion code to activate your book. To get started, go to www.lawjournalpress.com/activate
     
  • If you purchased your digital books through NationalUnderwriter.com , our e-commerce site, simply log in to the Online Library with your existing NationalUnderwriter.com username and password.
     

If you have any questions or require assistance, please Contact Us

Q3: How do I navigate through a book I own?

Once you’re logged in, simply click the title from within the My Bookshelf tab.

Find content via the Navigation panel.

  • The Navigation panel on the left side of the screen allows you to scroll through the Table of Contents of the book. You can quickly scan the Table of Contents and click any of the expandable/collapsible sections or subsections using the + and icons.
  • Once you click an item in the Navigation panel, it will appear in the window on the right side of the screen. In that window, you can left-click the content you’ve selected to highlight or take notes on the material. You can also click the links in the upper-right corner to bookmark a place of interest or export the content in Word or PDF format.
  • To browse the book section by section, click the Back and Next arrows at the top of the window.
  • To increase or decrease font size, click the AA icon at the upper-right corner of the reading window.

Navigate a book via the Index.

  • In the Navigation panel, click the Index tab on the left side of the screen.
  • Click the letter of the alphabet for the subject of your search and find index entries for that term.
  • Click the hyperlinked section associated with the term to get to the desired content in the book.

Find updates to material quickly and easily using the What’s New? tab.

  • Under What’s New?, you will find published supplements or updates to the book, organized by release, which highlight the new material included in the release. These are available online the day they are published, so you will always have access to the most current information.
4. Search
Q1: What's the difference between the Title Search I see at the top of all pages and the Advance Search feature?

The Search at the top of any page limits your search to title, author, keyword, ISBN or catalog book number and will return search results that will display book titles only. The Advanced Search lets you search content within the books and allows you to refine your search in several effective ways.

Q2: How do I use Search?

In the Search box at the top of the page, type in the title, author, keyword or ISBN and click Search. This simple search retrieves all book titles associated with your search terms, including those that are not already in My Bookshelf.

Q3: How do I use ‘Search in Book’?

When you are viewing content at the book level, the Search in Book box will appear. Enter the term you wish to search within the book, then click the Next and Previous buttons to scroll through the highlighted results. When done, select Close to leave Search in Book mode.
Q4: How do I search using Advanced Search?

Select the Advanced Search option to the right of the Search box at the top of the page. Once you enter your search term, you’ll see that Advanced Search helps you by suggesting auto-complete search terms that you can select from. With Advanced Search, you can filter your search in several helpful ways:

  • Library: Select the library you would like to search: Law Journal Press Online Library, National Underwriter Online Library, or choose to see results from both.
  • Category:
    • All Titles: This filter will allow you to search across all titles available on the Online Library, even those that aren’t currently in My Bookshelf.
    • Forms Only: This filter will limit your search to just forms content.
    • My Bookshelf: This filter will limit your search to the books you have purchased (only the books in My Bookshelf).
    • My Activities: This filter will limit your search to personal content you’ve created, saved, and organized using Notes, Bookmarks, Highlights, and Folders, which is a very convenient tool if you have a large collection of saved material.
  • Select a Topic or State to further refine your search.
  • Our expandable Advanced Search Tips table gives detailed directions and examples on how to perform keyword searches using connectors such as AND, OR, or NOT.

Once you’ve executed a search, the results are organized by book; the books with the most results will be listed first.

  • Click any book title to browse and view the search results.
  • To narrow or broaden your search, click the Refine Search button in the upper-right corner.
  • To save your search for later, click Save Search.
  • To return to the search at any time, click My Saved Searches, accessible on any page, to the right of the Title Search box.
Q5: How do I perform complex searches using Advanced Search?

The below chart, which is also available on the Advanced Search page, provides detailed examples of complex search types.

 

 

Search type

 

 

Example

 

 

Result

single term

disclosure

Returns all cases containing the word disclosure.

terms joined with AND

(disclosure AND inadvertent)(disclosure & inadvertent)

Using AND narrows your search. This search returns only cases that contain both terms.
Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.

excluding terms preceded by NOT or a -hyphen

disclosure NOT inadvertent disclosure -inadvertent

Excluding terms preceded by NOT or a -hyphen will narrow your search if any results contain the word you are excluding. This search returns cases that contain the word disclosure, but excludes any that also contain the word inadvertent.
Tip: You can restrict multiple terms using the –hyphen.

terms joined with OR

(disclosure OR discovery)

Using OR broadens your search. This search returns all cases that contain the word disclosure in addition to all that contain the word discovery.
Tip: Use parenthesis ( ) for this term, especially when searching for more than two terms.

nested search

(disclosure OR discovery) AND inadvertent

Use ( ) to define which terms will be searched first. This search expands the results to locate all cases that contain disclosure in addition to all that contain discovery, and then limits that pool to only those which also contain the word inadvertent.

exact phrase

"inadvertent disclosure"

Using quotation marks limits your search more than using AND. This search returns only those cases that contain those words in this exact order.

proximity search

disclosure [email protected]

The “@10” operator returns results that contain disclosure and inadvertent within 10 words of each other. Using proximity search will return fewer results than using AND, and more results than searching for an exact phrase. Use a smaller or larger number to contact or expand the results found by the search.
Restriction: Use of “w/#” is not currently supported.

wildcard search

disclos*

Typing the asterisk character in place of a word ending returns results containing the word stem you type followed by any word ending. The example search returns results containing the words disclosure, disclosures, disclosing, discloses, disclosed, etc....

Q6: How do I Save a Search?
The Online Library allows you to save specific searches to help you easily find topics you frequently search for. Simply click the Save this Search button from any search results page to store a search for future use. To rerun that search at any time, click Saved Searches, which is listed below the search box at the top of all site pages.
5. My Account
Q1: What features are available to help me manage My Account?

My Account is where you can manage your account for your Online Library and other ALM publications or web products you currently subscribe to. Click here for the full list of ALM publications and web products.

  • Account Settings - Update your personal information including your name, mailing address, email address, password, and phone number.
  • Newsletter Subscriptions - Manage your newsletters subscriptions for any ALM publications or web products you currently subscribe to.
  • Email Marketing - Update your email marketing preferences for any ALM publications or web products you currently subscribe to.
  • Library Alerts -Sign up to receive product updates and/or platform & technical updates.
    • Product Updates
      • If you sign up for product updates, you will receive email alerts when updates are made to your online and eBooks products on Law Journal Press Online Library and/or National Underwriter Online Library. You will only receive alerts for titles you have purchased.
    • Platform & Technical Updates
      • If you sign up for platform & technical updates, you will receive monthly email alerts when there are platform and technical updates on Law Journal Press Online Library and/or National Underwriter Online Library.
6. Group Accounts
Q1: What is a group account subscription, and what are the benefits?

Need something beyond an individual account for your company, firm, or team? A group account subscription allows your team to access one larger account. No matter where your team lives, practices, or travels, they can have instant access to a high-quality online reading experience. With access to two centralized online libraries, we make team management simple and efficient. Whether your team employs 3 employees or 1,000 -- Law Journal Press and National Underwriter offers flexible custom subscriptions for everyone.

A group account subscription offers you and your team access to all the books you need to succeed. Key features include:

  • A dedicated customer service representative
  • Unlimited access for each team member
  • Administrative tools to easily manage who has online access
    • Easily add or remove team members
    • Remote users can access from anywhere with internet access and a VPN connection
  • Easy renewal of subscription
  • IP Authentication
  • Customizable firm banner
  • Desktop icon for easy access

Note that each member of your team will need to create their own individual account within the group account subscription to perform activities such as bookmarking, highlighting, taking notes, and creating folders. This is to prevent saving personalized activities on your team’s group account subscription.

Q2: How can I get a group account subscription?

Please Contact Us

Q3: Why can I not save any bookmarks, highlights, notes and folders to my group account subscription?

Each member of your team will need to create their own individual account within the group account subscription to perform activities such as bookmarking, highlighting, taking notes, and creating folders. This is to prevent saving personalized activities on your team’s group account subscription.

Q4: What is ‘Access on the Go’?

‘Access on the Go’ allows each member of your team to create their own individual account within the group account subscription to perform activities such as bookmarking, highlighting, taking notes, and creating folders. This is to prevent saving personalized activities on your team’s group account subscription. Learn more

7. EBOOKS
Q1: What is an eBook?

Separate from online versions of books, eBooks are digital, downloadable versions of books in an .epub file format. eBooks can be downloaded and read on your desktop or a variety of popular tablet and mobile devices; you must have an eBook reader in order to view your eBook. Once downloaded, access to the Internet is not required to read them. Internet access is required to access hyperlinks and other materials referenced in the books.

Q2: What is the difference between an eBook and an Online book?

eBooks are digital, downloadable versions of books in an .epub file format. eBooks can be downloaded and read on your desktop or a variety of popular tablet and mobile devices; you must have an eBook reader in order to view your eBook. Once downloaded, access to the Internet is not required to read them. Internet access is required to access hyperlinks to cases, statutes and other materials referenced in the books.

Online books are hosted directly on the Online Library. You must have internet access in order to read them. You can highlight, take notes, and bookmark directly in your online books on the Online Library.

Q3: What is the file format of ALM eBooks?

The file format used is EPUB 2.0. EPUB is a free and open eBook standard established by the International Digital Publishing Forum (IDPF). Files have the extension .epub. See http://idpf.org/epub

Q4: What e-Reading Software is recommended?
For iPad or iPhone users, we recommend Apple® iBooks.

For Android devices users, we recommend Aldiko.

For PC or Mac® users, we recommend Adobe Digital Editions
*To view the full list of supported devices compatible with Adobe Digital Editions,  http://www.adobe.com/products/digitaleditions/.

For Barnes & Noble NOOK users, see our troubleshooting section for more information and support links.

Use of other party’s applications/tools are subject to their terms and conditions. Use of such third party’s applications is at your own risk.

Q5: Can I read the eBook on my Kindle?

ALM eBooks are not available for Kindle at this time. Kindle Fire users may install unsupported ePub reading applications. In order to do this, Kindle Fire users need to open the Kindle Fire’s settings menu, select Device, then turn on “allow installation of applications from unknown sources”. Users can then download an ePub reader application directly from any manufacturer’s website. See our recommended application list for Android devices.

Q6: Do eBooks ‘expire’ or ‘time out’?

Once downloaded, the eBook will not expire.

Q7: How do I know when an eBook is updated?

For Law Journal Press and National Underwriter books: when the content is updated, you will be notified when the new edition is available if you have selected to be notified of book updates under My Account . Click the Online Library Alerts tab.

For Law Journal Press, regional books: when the content is updated, you will be notified with the shipment of the new edition, or via invoice for eBook only customers. Regional books will only be available on the LJP site for 24 months after publication.

Q8: Can an eBook be shared?

With the exception of group accounts, use of an ALM eBook is for the personal use of the buyer only and is subject to the Terms and conditions which is incorporated into the eBook.

Q9: Why does my name and company appear on every page of the eBook? Can I remove it?

In order to make our products easily accessible across a variety of devices and eBook reader applications, ALM eBooks have adopted a Digital Rights Management (DRM) policy known as “Social DRM” as opposed to imposing a more restrictive policy. Your name appearing on the book indicates that you are the sole owner of the book and will abide by the terms and conditions. 

Q10: How do I order an ALM eBook?

ALM eBooks are currently available from ALM’s ecommerce websites www.lawcatalog.com and www.nationalunderwriter.com.

Q11: How will I receive and download my eBook?

Once you have completed your eBook purchase using the shopping cart service provided by either www.lawcatalog.com or www.nationalunderwriter.com you will receive an email with a link to download the .epub file. Simply click the link and download the eBook file.

You can also download the eBook directly from My eBooks.

We recommend that you download the eBook file directly to the device they intend to use to read it. If an eBook application is already installed, the eBook will automatically open. If the file is downloaded to the device which does not have an eBook eReader, the book will not open until an application is installed. Please see our troubleshooting section for more information about downloading eBook reader applications.

Q12: Where do I go to re-download my eBook?

Sign In to your Online Library account with the username and password you used when you purchased the book. Click on the My eBooks link. From here, you will see a list of eBooks you have purchased and options to email or download the eBook. You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this timeframe, you can regenerate the email with the download link. Please note that you must have an eBook reader in order to open and read your downloaded book.

Q13: What if I do not get an email after purchasing my eBook?

If you do not receive an email with the eBook download link within 5 minutes, please check your spam filter/folder. If the email is not in your spam folder, you can re-download the book or Contact Us for assistance.

You will have seven days to retrieve your eBook. If you do not retrieve your eBook within this timeframe, you will simply need to regenerate the email with the download link. See the next section for details.

Q14: Is there a limit on the number of times I can re-download my eBook?

There is no limit to the number of times the book can be re-downloaded. Once you purchase the book it is yours to keep. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

Q15: How many devices can I use my ALM eBooks on?

There is no limit to the number of devices where the book can be downloaded for personal use. Please see our eBook terms and conditions policy which is included in the front matter of the eBook as well as on our website.

Q16: Can I return an eBook/eTextbook that I purchased?

If you have purchased the book in error and have not downloaded the eBook, you may Contact Us to request a refund.

Q17: I'm having some issues with my eBook (it won't open or it doesn't look right), what do I do?

If you encounter any problems with your eBook(s), please Contact Us for assistance.

Q18: If I switch computers or tablet devices, what happens to all of the notes and annotations that I make in my book?

Results will vary depending on the device, eBook reader and personal library software you use. We recommend checking the FAQ and user groups for your device and eBook reader.

If you do intend to transfer notes and annotations, we recommend Adobe Digital Editions.

Q19: What are additional troubleshooting resources for eBooks?

Adobe® Digital Editions

See the website for system requirements and instructions for your machine and OS. http://www.adobe.com/products/digitaleditions/systemreqs/

To Install Digital Editions: Navigate to http://www.adobe.com/products/digitaleditions/

You will be required to create an Adobe ID in order to use this free service, the Adobe ID enables you to transfer items protected by digital rights management (DRM) between multiple computers or devices and restore them after a data loss or system reinstallation.

To learn more about Adobe ID, see https://www.adobe.com/cfusion/membership/index.cfm

Aldiko

To download the Aldiko reader: http://www.aldiko.com/

Apple® iBooks

iBooks is an eBook application manufactured by Apple Inc. for their operating system and devices. iBooks is not pre-loaded onto devices; users may install iBooks free of charge from the iTunes App Store.

Barnes & Noble NOOK

NOOK can read ALM eBooks you have transferred onto the device using a USB connection from your PC or Mac®. For support, please see the Nook support page: http://www.barnesandnoble.com/u/NOOK-Support/379003184

NOOK offers a variety of free applications for sharing content across devices, see the NOOK application page for details. http://www.barnesandnoble.com/u/free-nook-apps/379003593

8. Law Journal Press Online Library
Q1: How do automatic updates work?

Automatic updates are for the Law Journal Press Online Library only. These updates ensure that your digital editions are always the most current and save you the time and effort of inserting new pages and discarding old ones.

Q2: How do I access cases and statutes cited in the books?

Primary source material is integrated into all relevant Law Journal Press Online Library books and access is conveniently located at the end of a chapter topic.

Click the case name or statute link.The case or statute will open in a separate reading window, enabling you to retain your place in your book while accessing cases and statutes.

Click the print button in the top right corner of the reading window to print the case or statute.

Please Note: our database of primary source material is ever changing and there may be some cases or other specialized authorities that are not yet available. You may encounter links where you receive a message “The case is not currently available, click here for Google Search.” We have decided to include these cases as live links so that if and when the cases do become available, users can get to them right away instead of waiting for the next release for the links to work. The Google search offered is pre-populated with the case details in order to speed up your research.

Q3: Do I have to be online to access hyperlinks to cases, citations, etc?

Yes. While simply reading the eBook does not require internet access, internet access is required to access the cases and statutes.

To access this primary source material, click the case name or statute link, which will look like a hyperlink. The application may ask you if you wish to leave the application in order to open the case using another application. The case or statute will open in a separate Internet browser application. You will need to return to your eBook reading application to resume reading the book.

Tools for toggling between internet browsers and eBook readers on tablet devices may vary. For example, using the iPad, you can double click the home button to quickly move from one open application to another open application. We recommend checking the FAQ and user groups for your device and eBook reader to discover navigation tips and tricks.

Q4: How do I open the Law Journal Press binder?

Open the LJP bound book. The binder has a ring in the center. Lift the ring and pull straight up. Hold the pages down with the other hand while lifting up.

Q5: How do I order a replacement Law Journal Press binder?

If your binder is faulty, please Contact Us. Please be sure to include the name of the title; the address the binder should be mailed; and your account number if you know it.

Q6: How do I order replacement pages for 50 pages or less?

Send your request to [email protected]. Please be sure to include the name of the title; the pages requested; the address the pages should be mailed; and your account number if you know it. If you require more than 50 pages, please see the next topic.

Q7: How do I order replacement books for 50 pages or more?

Requests for the replacement of a significant number of pages may incur replacement and shipping fees. Requests for replacement copies should be sent to [email protected]. Please be sure to include the name of the title; the pages requested; the address the pages should be mailed; and your account number if you know it.

9. Browser Requirements
Q1: What browsers are compatible?

Chrome 85 and higher
Firefox 81 and higher
IE 11 and higher
Edge 85 and higher
Safari 5.1 and higher

10. Support
Q1: Where can I send payments?
Q2: I also ordered a print book. Where can I go for information on shipping or other questions about my order?
Q3: How can I get assistance with my Online Library account?
Q4: What operating systems and browsers does the Online Library support?

Operating Systems

Window 7 and higher
Mac 10.9 and higher

Browsers

Chrome 49 and higher 
Firefox 48 and higher
Edge
IE 8 and higher
Safari 5 and higher

Q5: How can I get a group account?
Q6: How can I change my password or Sign In credentials?

You can change your username and/or password at any time by clicking My Account at the top of any page.

Q7: What are your auto-ship, cancellation and return policies?

Full refund available within 30 days of purchase (excluding shipping/handling). Print editions must be returned in resalable condition. For downloadable eBook products, a refund will be granted if the eBook has not been downloaded.

Should you choose to return a print/digital bundle, you may ship your book back (within 30 days of receiving it) to: In Care of: ALM c/o PSSC ATTN RETURNS, 660 South Mansfield, Ypsilanti, MI 48197

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